Paid for full but didn't recieve

General discussion about Music Studio Lite.

Paid for full but didn't recieve

Postby Whitebat » Tue Apr 21, 2015 2:24 pm

Ok so I played with the lite for a bit and was like "cool....I like it so I will buy the whole thing" so I did I paid 14.99 and it even came out of my bank. Restarted my iPad.....still just lite not the full app. I just want the full app or my money back please. Nothing bad to say it a great app. Just think it a small fixable mistake. So can someone please help me out? Thanks
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Re: Paid for full but didn't recieve

Postby Bianca » Tue Apr 21, 2015 5:16 pm

This may sound like a silly question, but did you down load it from the AppStore to your device?

It's not like the apps that you can unlock the full version within the free one.
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Re: Paid for full but didn't recieve

Postby Alex » Tue Apr 21, 2015 11:01 pm

Music Studio and Music Studio Lite are 2 separate apps. If one buys the full version, the Lite version’s icon still remains on the home screen.
Maybe the full version’s icon landet on a new page on your home screen? Try swiping your home screen to the left a few times.
If the icon isn’t there, you could re-install Music Studio as often as you wish from the App Store. The cloud icon (on iOS 7 and 8) indicates that you already purchased an app:
http://itunes.apple.com/app/MusicStudio/id328608539?mt=8&ls=1

In general, we as app developers have no control over the purchase process, Apple does that. We have no access to App Store accounts or payment data, this is all done by Apple.
For questions regarding payments and invoices please contact Apple iTunes support at http://www.apple.com/support/itunes/ww/
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