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Compatibility question

General discussion about Music Studio.

Compatibility question

Postby Wanderer8 » Tue Jan 02, 2018 4:48 pm

Since the update on the 26th of Dec my device is no longer compatible so I wasn't able to download the latest update. Do you know if compatibility issues will be addressed in future updates?
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Re: Compatibility question

Postby Alex » Tue Jan 02, 2018 10:36 pm

Which device model and OS version do you have?
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Re: Compatibility question

Postby Wanderer8 » Thu Jan 04, 2018 10:43 pm

Lg fortune M-153
OS 6.0.1
I am running into some difficulties trying to update past that
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Re: Compatibility question

Postby Alex » Fri Jan 05, 2018 12:17 am

That's odd, Music Studio definitely runs on Android 6 and your device is a newer model, so I don't see any possible compatibility issues.

What exactly happens when you want to download the Music Studio 2.1.1 update from the Play Store?
Is there even an Update button? Or an error message?
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Re: Compatibility question

Postby DojaRoGue » Fri Jan 05, 2018 5:47 pm

I bought it on appstore and the update wont allow me to use the app im on android 5
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Re: Compatibility question

Postby DojaRoGue » Fri Jan 05, 2018 5:48 pm

I get an error message saying my device isnt compatible with this version
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Re: Compatibility question

Postby Wanderer8 » Fri Jan 05, 2018 10:50 pm

When I went to Google play music studios doesn't even show up. I had to use a link on here to it and it says its not compatible.
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Re: Compatibility question

Postby Alex » Sat Jan 06, 2018 11:26 am

Wanderer8 wrote:When I went to Google play music studios doesn't even show up. I had to use a link on here to it and it says its not compatible.

Thanks, that gives us a hint at least. We're looking into it.
I assume that the Play Store doesn't provide you with any details about why it's not compatible?

DojaRoGue wrote:I bought it on appstore and the update wont allow me to use the app im on android 5.
I get an error message saying my device isnt compatible with this version

Which device model do you have? Is it the LG Fortune M153 too?
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Re: Compatibility question

Postby Alex » Sun Jan 14, 2018 9:55 pm

We just released an update (version 2.1.2) that addresses this issue.
Please let me know if Music Studio is now available on your devices.
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Re: Compatibility question

Postby Wanderer8 » Thu Jan 18, 2018 1:00 am

Yes it works. Ty very much for the prompt response and quick solution
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