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Compatibility question

PostPosted: Tue Jan 02, 2018 4:48 pm
by Wanderer8
Since the update on the 26th of Dec my device is no longer compatible so I wasn't able to download the latest update. Do you know if compatibility issues will be addressed in future updates?

Re: Compatibility question

PostPosted: Tue Jan 02, 2018 10:36 pm
by Alex
Which device model and OS version do you have?

Re: Compatibility question

PostPosted: Thu Jan 04, 2018 10:43 pm
by Wanderer8
Lg fortune M-153
OS 6.0.1
I am running into some difficulties trying to update past that

Re: Compatibility question

PostPosted: Fri Jan 05, 2018 12:17 am
by Alex
That's odd, Music Studio definitely runs on Android 6 and your device is a newer model, so I don't see any possible compatibility issues.

What exactly happens when you want to download the Music Studio 2.1.1 update from the Play Store?
Is there even an Update button? Or an error message?

Re: Compatibility question

PostPosted: Fri Jan 05, 2018 5:47 pm
by DojaRoGue
I bought it on appstore and the update wont allow me to use the app im on android 5

Re: Compatibility question

PostPosted: Fri Jan 05, 2018 5:48 pm
by DojaRoGue
I get an error message saying my device isnt compatible with this version

Re: Compatibility question

PostPosted: Fri Jan 05, 2018 10:50 pm
by Wanderer8
When I went to Google play music studios doesn't even show up. I had to use a link on here to it and it says its not compatible.

Re: Compatibility question

PostPosted: Sat Jan 06, 2018 11:26 am
by Alex
Wanderer8 wrote:When I went to Google play music studios doesn't even show up. I had to use a link on here to it and it says its not compatible.

Thanks, that gives us a hint at least. We're looking into it.
I assume that the Play Store doesn't provide you with any details about why it's not compatible?

DojaRoGue wrote:I bought it on appstore and the update wont allow me to use the app im on android 5.
I get an error message saying my device isnt compatible with this version

Which device model do you have? Is it the LG Fortune M153 too?

Re: Compatibility question

PostPosted: Sun Jan 14, 2018 9:55 pm
by Alex
We just released an update (version 2.1.2) that addresses this issue.
Please let me know if Music Studio is now available on your devices.

Re: Compatibility question

PostPosted: Thu Jan 18, 2018 1:00 am
by Wanderer8
Yes it works. Ty very much for the prompt response and quick solution